Travel agents ask Air India to review ticket distribution policy

Travel agents are objecting to Air India’s decision to select a single global distribution system (GDS) service provider as it will hurt their revenue Agents earn incentives from service providers and the airline’s decision will hit them hard. While Air India distributes its tickets within India through three service providers at present, it will offer ticket inventory only on Travelport from January 2020. Similarly, Jet Airways too has revised its ticket distribution agreements selecting two service providers – Traveport and Sabre. The deal with Travelport will help us to reduce our distribution cost by almost 60 per cent, it’s a huge saving in such times, said a senior Air India official explaining the rationale behind the deal.

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